A Message From The CMBC President

Coast Mountain Bus Company’s vision is to be recognized by our customers, employees and the public as the best transit company in North America. Our mission is to deliver excellent transit service each day through our team of dedicated and innovative employees.

Regular surveys of our passengers continue to show service excellence throughout our organization. In fact, service is our primary objective: to build loyalty, trust and pride among our employees, customers, communities and business partners.

To this end, CMBC’s service hours have grown steadily with the Lower Mainland’s expansion. There will be more than 280,000 service hours added in 2008 alone.

This growth has brought tremendous environmental and service benefits to our region, however it wasn’t achieved without its challenges. There were some technical issues getting our new trolley fleet on the road and construction of the Canada Line required some significant rerouting, which is still ongoing today. However, we maintained our 99% service delivery record in 2007 and our dedicated team continues to work tirelessly to ease the disruptions. We are sincerely grateful to all of our customers for your patience.

We are addressing our capacity issues as quickly as we can. We will introduce 333 new vehicles in 2008 comprising 209 replacement vehicles for buses that are being retired and 124 new vehicles to the expanded fleet.

Our Transit Management and Communications System (TMAC) will roll out in 2008. This digital radio and communications system with Global Positioning Systems Technology (GPS) will give CMBC the most modern transit communications system in Canada and we will have the ability to respond immediately to real time demands in our system.

Recruiting will also remain a key priority in 2008. While we met our very ambitious hiring targets in 2007 - made more challenging because of the very tight labour market - we will be hiring another 650 transit operators and up to 250 support staff in 2008.

We will repeat last year’s very successful CMBC job fair that fast-tracked many new employee applications.

We once again have been recognized as one of the Top 40 Employers in BC for 2008 and if you are interested in working along side a team of bright and service-driven people, then take a look at the many career opportunities we can provide. We are confident that we offer a favourable employment package including competitive wages, attractive benefits, specialized training, and are proud to be recognized as solid contributors to our community through fundraising and volunteering.

Of course, the 2010 Winter Olympics and Paralympics are fast approaching and CMBC has been working with the organizing committee (VANOC) to ensure that transportation is a key contributor to the success of the Games.

Thank you to our customers who are the reason we do what we do. Our employees will continue to work diligently to provide you with the best customer service possible.

Denis Clements,
President & CEO